Job description
The Deskside Technician will be providing advanced technical phone support to end users on a Single Point of Contact project as well as deskside support to company and client users. This team handles a variety of technical issues that were not able to be resolved at the help desk level for remote users. The Deskside Technician will be responsible for researching and implementing solutions to resolve the end user's technical incident. This may include interaction with the help desk and desk side support teams to resolve the end user's issue in the most efficient manner. In addition, the Technician may be required to provide onsite support at client locations.
We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates must be very self-motivated due to the independent nature and responsibility of the environment.
Primary Responsibilities Include
age, handicap or disability, sex, marital status, liability for service in the armed forces of the United States, citizenship or any other characteristics protected by federal, state or local laws.
We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates must be very self-motivated due to the independent nature and responsibility of the environment.
Primary Responsibilities Include
- Providing installation and upgrading services of hardware and software
- Providing remote deployment support services
- Implementation of virus detection and eradication procedures
- Diagnosing end user system failures and implementing repair solutions
- Diagnosing printer and other peripheral device failures and implementing repair solutions
- Troubleshooting network devices in order to ensure connectivity from the PC to the network
- Configuration and troubleshooting of the Apple iPhone, Windows Mobile 5 or 6 devices and Blackberry devices
- Setup and troubleshoot audio/video equipment such as projectors and video conference equipment
- This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment
- May need to be available for On-Call Rotation
- May need to be available to provide support at other client locations as needed
- One to two years of deskside experience including the ability to fix printers, desktops and laptops
- Must have experience and/or training supporting Windows, Microsoft Office, Norton Antivirus and HP printers, laptops and desktops
- Must have experience and/or training in LAN, WAN and wireless network support
- Must be HP certified or obtain HP certification within the first 6 months of employment
- Demonstrated troubleshooting capabilities
- Ability to communicate technical information to non-technical audiences
- Excellent verbal and written communication skills
- Solid documentation skills
- Ability to complete assignments with minimal supervision
- Ability to search internally/externally for support information
- Team and customer oriented attitude
- Excellent attendance and schedule adherence history
- Avbility to walk, bend and lift equipment up to 50 pounds and engage in labor-related duties such as connecting computer equipment and climbing up and down stairs and ladders
age, handicap or disability, sex, marital status, liability for service in the armed forces of the United States, citizenship or any other characteristics protected by federal, state or local laws.
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