Desktop Support Technician

Job description

Panasonic Energy of North America (PENA) is collaborating with Tesla Motors, Inc. to construct a large-scale advanced battery manufacturing facility known as the Gigafactory near Reno, Nevada which is known for its quality of life and expansive outdoor adventures. Panasonic's role in the Gigafactory will be to manufacture and supply cylindrical lithium-ion cells and based on the battery demand from Tesla, the Gigafactory is planned to produce cells which will double the world’s current production!

Our mission at PENA is to make the vision of affordable Electric Vehicles a reality by production of the world’s safest, high quality and lowest cost batteries.Through this effort we will create a clean energy society and our products will change society’s use of and perceptions of electric power.

Are you creative and innovative? Do you thrive on providing superior customer service? Our ideal candidate will contribute with passion and excellence to build and strengthen our computing environment in a facility that is the first of its kind.

Primary Responsibilities
Desktop Support – 90% 

Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, telecommunications (VoIP handsets and systems) and other computer-related technologies and peripherals.

Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.

Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes / track / monitor/ update and follow-up / close all tickets received via the IT Service Desk tracking system, telephone calls and/or “walk-ups”.

Provide basic network support ensuring desktop and other networked peripherals full connectivity.

Installs and configures other devices and peripherals as instructed.

Perform preventative maintenance and setup for a variety of computer related equipment, including audio-visual conferencing systems and conference rooms.

Assist with the creation and maintenance of local site IT systems documentation.

Compliance – 10% 

Insure compliance to all Panasonic policy and procedures including but not limited to SOX compliance.

Exercises good judgment by involving management in resolving customer issues as necessary.

Escalates unresolved customer issues in a timely manner.

Reports to management team status of environment on a regular basis.

Primary Location
United States-Nevada-Reno

Job
IT

Organization
PENA Panasonic Energy Corporation of North America

Education/ Experience Requirements

2-year degree in IT/ Technical Training is preferred but can be substituted for equivalent experience.

Although not all required, our ideal candidate will have hands-on troubleshooting skills with various hardware and software products including (but not limited to): MS Windows, MS Office Suite, Active Directory, wired & wireless equipment for LAN/WAN (such as routers, switches, firewalls, proxy, etc.), VoIP, VPN, Antivirus, mobile iPhone devices and MS SharePoint.

Working knowledge of Help Desk / Customer Support center operations.

Excellent customer service skills which you will use to establish working relationships and to provide superior support to all levels within the organization.

Good communications (spoken and written) skills, including the ability to explain/ present technical information; effectively train/advise users on information technology issues.

Approachable and adaptable, this is a start-up where priorities are constantly changing.

In addition to an environment that’s as innovative as our products, we offer competitive salaries and benefits. Panasonic is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Pre-employment drug testing is required. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Energy of North America.